Privacy policy

Introduction

Welcome to MALLEXPO. We are a USA-based online electronics retailer that has been serving customers across the United States for over 29 years. Since 1995, we have built our business on a foundation of trust, transparency, and genuine care for our customers. That same commitment extends to how we handle your personal information.

At MALLEXPO, we believe your privacy is not just a legal obligation — it is a responsibility we take seriously. We do not sell your personal data. We do not share your information with advertisers for profit. We do not use your data in ways that would surprise you or make you uncomfortable. Everything we collect is used for one purpose only — to give you the best possible shopping experience on our store.

This Privacy Policy explains what information we collect when you visit mallexpo.com, how we use it, and how we protect it. Please take a few minutes to read through it. If you have any questions after reading, we are always available at support@mallexpo.com.

By using our website and purchasing from our store, you agree to the practices described in this Privacy Policy.

Who We Are

MALLEXPO COM INC is a United States registered corporation operating the online store at mallexpo.com. We are an authorized reseller of premium electronics and top brand products, serving customers across all 50 states.

Our store is built on and powered by Shopify, one of the most trusted and secure ecommerce platforms in the world. While Shopify processes certain technical aspects of your data on our behalf, we remain fully committed to ensuring your information is handled with the highest level of care and security at every stage.

What Information We Collect

We only collect information that is necessary to provide you with a smooth, secure, and personalized shopping experience. We never collect more than we need, and we never use what we collect for purposes beyond what is described in this policy.

Information You Give Us Directly

When you browse our store, create an account, place an order, or contact our support team, you may provide us with:

• Your full name
• Your email address
• Your shipping and billing address
• Your phone number
• Your payment information — please note that we do not store your full card details. All payment processing is handled securely by Shopify and our payment partners using industry-standard encryption
• Any messages or communications you send to our customer support team

Information Collected Automatically

When you visit mallexpo.com, certain information is collected automatically through your device and browser. This includes:

• Your IP address and approximate location
• The type of device, browser, and operating system you are using
• The pages you visit on our website and how long you spend on them
• The products you view, add to your cart, or purchase
• Referring website or search terms that brought you to our store
• Cookie data and similar tracking technologies

This information helps us understand how our customers use our store so we can improve the shopping experience, fix technical issues, and ensure our website runs smoothly for everyone.

Information From Third Parties

We may receive limited information from third-party services that help us operate our store, such as payment processors, shipping carriers, and fraud prevention tools. We only receive information from these parties that is directly relevant to completing your order or protecting your account.

How We Use Your Information

Every piece of information we collect is used to serve you better. Here is exactly how we use it:

To Process and Fulfill Your Orders

When you place an order with us, we use your name, address, payment information, and contact details to process your payment, pack your order, arrange shipping, send you tracking updates, and handle any returns or exchanges. Without this information, we simply cannot fulfill your purchase.

To Communicate With You

We use your email address and phone number to send you order confirmations, shipping notifications, delivery updates, and responses to any support requests you send us. These communications are essential to your shopping experience and are not optional because they are tied directly to your orders and account activity.

To Improve Our Store and Services

We use anonymized and aggregated data about how customers browse and interact with our website to identify areas for improvement, fix errors, test new features, and ensure our store is always performing at its best. This analysis never focuses on you as an individual — it looks at patterns across all visitors to help us build a better store for everyone.

To Protect You and Our Store

We use certain information to detect and prevent fraud, unauthorized account access, and other suspicious activity. This protects both you and the integrity of our store. For example, if we notice an unusual login attempt on your account, we may take steps to verify your identity before allowing access.

To Send You Marketing Communications — Only With Your Permission

If you have subscribed to our newsletter or opted in to receive promotional emails, we may send you information about new products, special offers, and exclusive deals. You can unsubscribe from these communications at any time by clicking the unsubscribe link at the bottom of any marketing email. We will never send you unsolicited marketing messages. We do not sell your email address or contact information to any third party for marketing purposes — ever.

What We Do Not Do With Your Information

We want to be completely transparent about how we do not use your data. These are firm commitments we make to every customer who shops with us:

• We do not sell your personal data. Your information is not a product. We will never sell, rent, or trade your personal information to any company, advertiser, or data broker.
• We do not share your data with advertisers. We do not provide third-party advertisers with your personal information so they can target you with ads based on your shopping behavior on our store.
• We do not use your data for purposes you would not expect. Every use of your information described in this policy is directly connected to operating our store, fulfilling your orders, or improving your experience with us.
• We do not store your payment card details. All card processing happens through our secure payment processor. We never see your full card number and we never store it on our systems.

We share your information only when it is necessary to operate our business and serve you. We do not share your data for profit. The situations in which we may share your information include:

With Shopify

Our store is powered by Shopify. As our ecommerce platform provider, Shopify processes certain data on our behalf including payment processing, order management, and website hosting. Shopify is one of the most trusted platforms in the world and operates under strict data protection standards. You can learn more about how Shopify handles data at shopify.com/legal/privacy.

With Shipping and Fulfillment Partners

When you place an order, we share your name and shipping address with our shipping carriers so they can deliver your package to you. This is an essential part of fulfilling your order and nothing more.

With Payment Processors

We use trusted and secure payment processors to handle all financial transactions. These processors receive only the information necessary to process your payment and are bound by strict security standards including PCI-DSS compliance.

With Our Technology and Service Providers

We work with a small number of technology providers who help us run our store — for example email service providers for transactional emails, and analytics tools to understand website performance. These providers only receive the minimum information necessary to perform their specific function and are prohibited from using your data for any other purpose.

When Required by Law

If we are required by law to disclose your information — for example, in response to a valid court order, subpoena, or law enforcement request — we will comply with our legal obligations. In such situations we will disclose only the minimum information required by law.

In a Business Transaction

In the unlikely event that MALLEXPO COM INC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. If this happens, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

Cookies and Tracking Technologies

Like most websites, mallexpo.com uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Essential cookies — These are necessary for the website to function. They allow you to add items to your cart, log into your account, and complete purchases. The website cannot function properly without these cookies.
• Analytics cookies — These help us understand how visitors interact with our website so we can improve the user experience. We use anonymized data from these cookies and never use them to identify you personally.
• Preference cookies — These remember your settings and preferences, such as your language preference or items you have saved, so you do not have to re-enter them every time you visit.

You can control or disable cookies through your browser settings at any time. However please be aware that disabling certain cookies may affect the functionality of our store and prevent you from completing purchases.

We do not use cookies to track your activity across other websites or to build advertising profiles about you.

Data Security

Protecting your personal information is something we take extremely seriously. We have implemented multiple layers of security to keep your data safe:

• Our website uses SSL encryption, which means all data transmitted between your browser and our server is encrypted and cannot be intercepted
• All payment processing is handled by PCI-DSS compliant payment processors using the highest levels of financial data security
• Access to customer data within our organization is strictly limited to team members who need it to perform their specific job functions
• We regularly review and update our security practices to stay current with industry best practices

While we do everything in our power to protect your data, it is important to understand that no system is completely immune to security threats. In the unlikely event of a data breach that affects your personal information, we will notify you promptly in accordance with applicable laws.

We also recommend that you take steps to protect your own account security — use a strong and unique password for your MALLEXPO account, never share your login credentials with anyone, and log out of your account after each session if you are using a shared device.

How Long We Keep Your Information

We retain your personal information only for as long as it is necessary for the purposes described in this policy, or as required by law. Specifically:

• Order information is retained for a minimum of seven years for tax, accounting, and legal compliance purposes
• Account information is retained for as long as you maintain an active account with us. If you close your account, we will delete your personal information within a reasonable time, subject to any legal retention requirements
• Marketing preferences are retained until you opt out or request deletion
• Support communications are retained for a reasonable period to allow us to reference them if follow-up is needed

When your information is no longer needed and there is no legal requirement to retain it, we securely delete or anonymize it.

Your Rights and Choices

We believe you should have full control over your personal information. Depending on where you live in the United States, you may have certain rights regarding your data. Regardless of your location, we are committed to honoring the following:

Right to Access
You have the right to request a copy of the personal information we hold about you. We will provide this to you in a clear and understandable format within a reasonable timeframe.

Right to Correct
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can also update much of your information directly through your account settings.

Right to Delete
You have the right to request that we delete your personal information. We will honor this request subject to any legal obligations we have to retain certain data. Please note that deleting your data may affect our ability to process existing orders or provide support for past purchases.

Right to Opt Out of Marketing
You can opt out of receiving marketing emails from us at any time by clicking the unsubscribe link in any of our emails or by contacting us directly at support@mallexpo.com. Opting out of marketing communications will not affect transactional emails related to your orders.

Right to Data Portability
You may request a copy of your personal data in a commonly used, machine-readable format so you can transfer it to another service if you wish.

To exercise any of these rights, please contact us at support@mallexpo.com. We will respond to your request promptly and in accordance with applicable law. We will never discriminate against you for exercising your privacy rights.

Children's Privacy

Our store is intended for adults and we do not knowingly collect personal information from anyone under the age of 18. Our products and services are not directed at children and we do not market to minors.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at support@mallexpo.com and we will take prompt steps to delete that information from our systems.

Links to Third Party Websites

Our store may contain links to third-party websites, including brand websites, shipping carrier tracking pages, and social media platforms. These links are provided for your convenience and do not represent an endorsement of those websites or their practices.

We have no control over the content or privacy practices of third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of any third-party website you visit through a link on our store.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes we will update the date at the top of this policy and post the revised version on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If we make significant changes that materially affect your rights, we will notify you by email or by displaying a prominent notice on our website.

Your continued use of mallexpo.com after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. We are here 7 days a week and always happy to help.

📧 Email: support@mallexpo.com
🌐 Website: mallexpo.com

MALLEXPO COM INC — Trusted USA Retailer Since 1995. Shop Smarter. Live Better.